Resume

Experienced pharmacy technician adept at leveraging technology to drive innovation, optimize pharmacy operations, and enhance patient care.

Career Experience

• Maintained relationships with nursing, pharmacists, and other pharmacy staff to help prioritize, prepare, and deliver medication orders for 400-500 patients across 50+ units and procedural areas including Adult ICU, PICU, CVICU, NICU and Pediatric Blood and Marrow Transplant units.
• Communicated securely and promptly with colleagues in pharmacy and other departments using email, telephone, Epic messaging and Vocera systems.
• Welcomed, trained, and mentored new technicians, facilitating skill development, and ensuring team members were well-versed in pharmacy standard operating procedures and provided ongoing feedback.
• Maintained a working knowledge of facility policies, state and federal laws and regulations, along with USP <795>, <797>, and <800> guidelines for the preparation of non-sterile, sterile, and hazardous compounds.
• Prevented dispensing errors in Pyxis ADC cabinets by performing Technician Product Verification, allowing pharmacists time to focus on more clinical tasks.
• Frequently participated in Code Blue emergency interventions, ensuring rapid and accurate preparation of emergency medications in close coordination with the Code Blue Team.
• Regularly conducted tracer inspections to identify and remedy compliance issues as required to maintain compliance with state Board of Pharmacy regulations and accreditation by The Joint Commission.
• Developed and maintained automation tools using Microsoft’s Power Platform, saving over 100+ monthly hours of manual work related to tracking of technician training and monthly medication area inspections.
• Operated and maintained equipment including Omnicell carousels and 100+ Pyxis ADC cabinets, and Baxter Repeater Pumps and utilized Epic EHR, DoseEdge Workflow, according to standard procedures.
• Implemented quality improvement ideas utilizing Lean A3 and PDCA Cycle problem-solving processes.

• Accurately prepared 600+ prescriptions or administered 50+ vaccines daily under pharmacist supervision.
• Helped supervise, train, and assist other technicians in the performance of pharmacy tasks.
• Consistently monitored inventory, minimizing waste and verifying removal of expired medications.
• Processed insurance claims, resolving third party rejections and initiating prior authorizations.

• Delivered website creation support to 200+ weekly customers via email, live chat, and video chat services.
• Consistently met or exceeded goals for total support interactions and customer satisfaction score over 95%.
• Led a feature support team, building and maintaining relationships with product teams across the company to ensure timely communication with support staff about bugs and feature updates.

• Diagnosed and resolved 150+ weekly technical issues for iPhones, iPads, and accessories.
• Delivered individualized training sessions on the use of Apple devices and software.
• Strategically adjusted appointment availability and team member placement to ensure on-time scheduling in response to fluctuating traffic volume.

• Prepared 200+ daily prescription orders while delivering excellent customer service to patients.
• Managed pharmacy inventory through proper medication ordering and returns.
• Assisted in orienting and training new hires both inside and outside of the pharmacy.
• Prepared monthly technician schedule according to availability of employees and staff hour budget.

Licenses & Certifications

Professional Affiliations

Volunteer Experience

• Collaborated with others to create the conference agenda and identify topics and speakers.
• Facilitated speaker introductions and ensure timely conclusion of presentations.

• Aided in crowd control and patient registration for large-scale drive-up COVID-19 testing and vaccine sites during the height of the global pandemic.
• Delivered just-in-time training for new volunteers, ensuring smooth operation of events from day to day.